Open Channel · 0700 - 1900 CST
Open
The Channel.
Real humans, stateside. No chatbots, no offshore queue. Pick the right channel below and we'll route you to the team that can actually help.
Avg. Response
18 HRS
Mon - Fri · 0700-1900 CST
Last Message Read
04:12 AGO
Customer Service · Knoxville, TN
Comms Status
All Channels Operational
01 · Pick a Frequency
Find the Right Channel.
Routing your message to the right team means a faster, sharper answer. Pick the department below — or scroll to the long form below if you're not sure.
Customer Service
Order issues, subscriptions, shipping, returns, account questions.
service@freedomfuel.us →
Wholesale & Retail
Reps, gun shops, fire stations, base exchanges — open a line.
wholesale@freedomfuel.us →
Press & Podcast
Interviews, episode pitches for Flying Eagle, partnership press inquiries.
press@freedomfuel.us →
Hero Nominations
Submit a veteran, first responder, or service member for mission funding.
nominate@freedomfuel.us →
02 · Send Transmission
Tell us
What You Need.
One form. We read every message — usually within a duty cycle. Be specific. Include order numbers if it's a fulfillment issue.
04 · Field Manual
Most Answers, No Form.
-
Q.01 Where is my order?
Most orders ship in 1-2 business days from TN. Tracking lands in your inbox within 24h.
-
Q.02 Pause or cancel my subscription?
Log into your account → Subscriptions → Pause or Cancel. No phone calls, no retention scripts.
-
Q.03 Do you ship to APO / FPO / DPO?
Yes — free shipping on all APO/FPO/DPO orders. Use your military address normally at checkout.
-
Q.04 Are pouches really nicotine-free?
Yes. Zero nicotine, zero tobacco. Just caffeine and L-Theanine in food-grade pouches.
-
Q.05 Veteran / First Responder discount?
15% off every order. Verified through ID.me at checkout — takes about 60 seconds.
-
Q.06 Wholesale minimums?
Net 30 terms for qualified retailers. MOQ is 6 cases. Reach out to wholesale@freedomfuel.us for the line sheet.
05 · Boots-On-The-Ground Intel
Headquarters
Knoxville, TN
1776 Liberty Way, Suite 04
Knoxville, Tennessee 37902
United States of America
Comms Hours
0700 - 1900 CST
Monday - Friday · Live support
Saturday · Email only, 24h SLA
Sunday · Closed — go be with family
Wholesale & Press
Direct Lines
wholesale@freedomfuel.us
press@freedomfuel.us
partners@freedomfuel.us
Powered by Purpose
Know someone who deserves more?
We don't fund headlines. We fund real Americans doing the work — quietly, daily. Nominate a veteran, first responder, or service member and we'll route it to our give-back review board.
Nominations Received
1,247
In this round