02 · Send Transmission
Tell us
What You Need.
We read every message — usually within a day. Be specific. Include order numbers if it's a fulfillment issue.
04 · Field Manual
Most Answers, No Form.
-
Q.01 Where is my order?
Most orders ship in 1-2 business days from TN. Tracking lands in your inbox within 24h.
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Q.02 Pause or cancel my subscription?
Log into your account → Subscriptions → Pause or Cancel. No phone calls, no retention scripts.
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Q.03 Do you ship to APO / FPO / DPO?
Yes — free shipping on all APO/FPO/DPO orders. Use your military address normally at checkout.
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Q.04 Are pouches really nicotine-free?
Yes. Zero nicotine, zero tobacco. Just caffeine and L-Theanine in food-grade pouches.
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Q.05 Veteran / First Responder discount?
15% off every order. Verified through ID.me at checkout — takes about 60 seconds.
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Q.06 Wholesale minimums?
Net 30 terms for qualified retailers. MOQ is 6 cases. Reach out to wholesale@freedomfuel.us for the line sheet.
05 · Boots-On-The-Ground Intel
Headquarters
Knoxville, TN
1776 Liberty Way, Suite 04
Knoxville, Tennessee 37902
United States of America
Comms Hours
0700 - 1900 CST
Monday - Friday · Live support
Saturday · Email only, 24h SLA
Sunday · Closed — go be with family
Wholesale & Press
Direct Lines
wholesale@freedomfuel.us
press@freedomfuel.us
partners@freedomfuel.us
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