Return Policy
At Freedom Fuel, we stand by the quality of our products and our commitment to supporting our mission. Please review our return policy below:
Eligibility for Returns
Defective or Damaged Items:
If your order arrives misprinted, damaged, or defective, please contact our Customer Support within 30 days of receiving your product. For packages lost in transit, submit a claim within 30 days of the estimated delivery date. Approved claims will be handled at our expense.Non-Returnable Items:
Returns for buyer’s remorse, incorrect sizing, or a change of mind are not accepted. We encourage you to review product details carefully before placing your order. If sizing is an issue, please reach out to our Customer Support to discuss potential solutions.
Return Process
Contact Us:
Email customerservice@freedomfuel.us with your order details and a description of the issue.Evaluation:
Our team will assess your claim. If approved (for misprints, damage, or defects), we will arrange for a replacement or refund at our discretion.Return Shipping:
For approved returns due to our error, we will cover return shipping costs. For non-approved returns, you will be responsible for shipping fees.
Unclaimed or Unauthorized Returns
Returns shipped without prior authorization or unclaimed at our facility will be held for 30 days. After this period, any unclaimed items may be donated to charity.
Donation Transparency
Please note that a portion of every purchase is donated to support our mission. Returned items will not have their donation portion reallocated—the funds continue to support our ongoing initiatives.
Contact Us
If you have any questions about our Return Policy, please contact us at customerservice@freedomfuel.us. We appreciate your support as we work together to empower our communities and build a brighter future.